The Hidden Design Behind Observational Care

A nurse in scrubs provides observational care while speaking with a seated woman in the waiting area of a modern medical clinic lobby, near a reception desk and fireplace.

By Rebecca J. Lewis, FAIA, FACHA, CID Principal, Director of Healthcare Design We’ve all done the small-talk shuffle. That walk from waiting area to exam room at our local clinic where we chat with the nurse about the weather, the kids, the upcoming weekend. But what most of us never realize is that, while we’re […]